Returns, Exchanges & Cancellation Policy

This policy applies to all orders placed on notrite.in ("notrite", "we", "us", "our"), operated by Qrated Sports Private Limited. Since all products are printed and fulfilled on order, please read this policy carefully before purchasing.

You may request a return within 3 days of delivery, only under the following conditions:

• The product received is damaged
• The printing/design is different from what you ordered (i.e., wrong creator design was printed)
• The wrong size was delivered
• The wrong colour was delivered

Returns will not be accepted if you simply do not like how the design/print looks — all products are printed exactly as approved by the creator, and the printed image is representative of the final product.

To initiate a return, please contact us at support@qratedsports.com with your order number and photos of the issue. Pending — a WhatsApp contact number, if wanted, hasn't been added yet

Once your return request is approved, please ship the product back to us. Items must be unused and returned in their original packaging. We bear the cost of return shipping for approved returns arising from the reasons above.

• Refunds are processed only after the returned product is received and verified.
• Refunds will be initiated within 5–7 days of approval of the returned product, to the original mode of payment.
• All orders are prepaid — Cash on Delivery is not offered, so refunds always go back to the original payment method.

notrite does not offer exchanges. Since every product is printed on order specifically for you, we are unable to offer size, colour, or design exchanges. If you receive a damaged, wrongly printed, or incorrect item, please raise a return request as per the process above, and we'll process a refund instead.

Pending — whether notrite supports bulk/custom orders, and if so, the applicable no-returns clause for them — to be confirmed

• Orders are processed within Pending — processing time, e.g. "2 working days" — to be confirmed of confirmation and shipped via a domestic courier partner.
• Most orders are delivered within Pending — delivery estimate, e.g. "7–10 days" — to be confirmed from the date of the order, though delivery to remote areas may take longer, as delivery timelines are managed by our courier partners.
• If you wish to ship items to multiple addresses, please place separate orders for each address.
• Once your order ships, you will receive the courier's tracking/reference number via email.
• We are not responsible for delays caused by courier companies, or delays due to the customer being unavailable at the time of delivery.
• Qrated Sports Private Limited is committed to delivering your order on time and in good condition. However, our liability in case of loss of goods in transit is limited to the extent covered by our courier partner's applicable liability terms, which may change from time to time.
• We reserve the right to release order/customer information to law enforcement or government authorities where required in good faith by law, or by order of a court or authorized administrative agency.
• notrite currently ships within India only. Pending — confirm if international shipping is planned

Since products are printed on order, orders cannot be cancelled once they have entered the printing process. Pending — the exact cancellation window (e.g. within 24 hours of ordering) — to be confirmed

To request a cancellation within the allowed window, contact us at support@qratedsports.com with your order number.

For cancelled prepaid orders, refunds will be processed to the original mode of payment within 7 working days.

For any questions regarding returns, exchanges, or cancellations, reach out to us at support@qratedsports.com.